• YouTube — Check the video is public. Private, unlisted, age-restricted, and region-locked videos are not supported.

• PDF — Check the file is under the size limit. Scanned PDFs with no text layer will load — use the annotation tools and (( Snip & AI )) instead of text selection.

• Web article — Some pages block external access. If a URL fails, copy the article into a TXT file and upload it.

• Podcast — Use a direct episode link, not a show homepage.

⚠️ NEED: Link to support / contact method. Other error states the app may show.

Chrome Extension Not Working

1. Make sure the extension is installed and enabled: chrome://extensions

2. Refresh the page before clicking the Gistr icon

3. Sign out and back into the extension

⚠️ NEED: Reinstall steps and support fallback.

Video or Audio Not Loading

• Check your internet connection

• Reload the Thread

• For YouTube: confirm the video is still publicly available

• For podcasts: confirm the episode URL is still active

AI Credits Exhausted

If you hit your daily or monthly credit limit, AI features pause until your plan resets.

• Daily limits reset every 24 hours

• Monthly limits reset on your billing cycle (or the calendar month for free accounts)

To keep working without waiting: buy a (( one-time pass )) or upgrade your plan.

App Issues (Android / iOS)

⚠️ NEED: Most common mobile issues and fixes. How to report a bug from mobile.

Contact Support

⚠️ NEED: Support email or in-app chat. Confirm whether the Intercom widget is live in the app.